REMEDIES HOUSE

Terms and Conditions

TERMS & DISCLAIMER

Legal Disclaimer

1. General Information & No Medical Advice

The content provided on https://remedieshouse.com (the “Website”) “Remedies House is brand of SHREE GANESH HOMOEO HALL (SGHH)”, including text, graphics, images, and information obtained from manufacturers, is for informational and educational purposes only.

  • Not a Substitute: This content is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
  • Consult a Professional: Always seek the advice of a qualified Homeopathic physician or other registered medical practitioner with any questions you may have regarding a medical condition.
  • No Doctor-Patient Relationship: Your use of this website or purchase of any products does not create a doctor-patient relationship between you and Shree Ganesh Homoeo Hall.

2. Individual Results & Efficacy

Homeopathy is a holistic system of medicine where results are highly individualized.

  • Variation in Results: Effectiveness may vary from person to person based on constitution, lifestyle, and adherence to dosage.
  • No Guarantee: We do not claim to offer “guaranteed cures” for any chronic or acute ailments.

3. Product Authenticity & Usage

  • Manufacturer Information: All products sold on this platform are sourced from licensed homeopathic manufacturers and comply with the Drugs and Cosmetics Act, 1940, and Rules 85A–85I.
  • Labeling: Users must strictly follow the directions for use, precautions, and contraindications printed on the product packaging.
  • Prescription Medicines: Certain medicines may require a valid prescription from a Registered Medical Practitioner (RMP). We reserve the right to cancel orders if a valid prescription is not provided where legally required.

4. E-Commerce Compliance (India)

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

  • Seller Information: All products are sold by Shree Ganesh Homoeo Hall, located at 786/2, Imarati Road, Mirzapur 231001, Uttar Pradesh, India.
  • Grievance Redressal: In case of any complaints or discrepancies, please contact our designated Grievance Officer:
    • Name: Sanskar Singh
    • Email: support@remedieshouse.com
    • Contact: +91- 9453858200
    • Acknowledgement: We acknowledge all consumer complaints within 48 hours and aim for resolution within one month.

5. Limitation of Liability

Shree Ganesh Homoeo Hall and its proprietor, employees, or agents shall not be held liable for any direct, indirect, or consequential damages resulting from the use or misuse of the products or information provided on this website. By using this site, you agree to do so at your own risk.

6. Jurisdiction

This disclaimer shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Mirzapur 231001, Uttar Pradesh.

TERMS & CONDITIONS

Refund and Return Policy

At https://remedieshouse.com (the “Website”) “Remedies House is brand of SHREE GANESH HOMOEO HALL (SGHH)”, we strive to ensure that your homeopathic remedies reach you in perfect condition. Due to the sensitive nature of medicinal products, our policy is designed to ensure the safety and efficacy of the medicines for all our customers.

1. Cancellation Policy

  • Before Dispatch: You may cancel your order at any time before it has been handed over to our courier partner. A full refund will be processed to your original payment method within 5-7 working days.
  • After Dispatch: Once an order is dispatched, it cannot be cancelled.

2. Return & Replacement Eligibility

In compliance with health and safety regulations, we do not accept returns of medicines once they have been delivered, except in the following circumstances:

  • Damaged Packaging: The product seal is broken or the bottle is leaking upon delivery.
  • Expired Products: The medicine delivered has passed its “Best Before” or “Expiry” date.
  • Incorrect Item: The item delivered does not match the item listed in your order confirmation.

Note: We cannot accept returns based on a change of mind, taste, or because a user “no longer requires” the medicine after delivery.

3. Reporting an Issue

To be eligible for a replacement or refund under the conditions above:

  1. You must report the issue within 24-48 hours of delivery.
  2. Please email support@remedieshouse.com with your Order ID and clear photographs/videos of the damaged or incorrect product.
  3. The item must be unused, in its original packaging, and with all tags/seals intact.

4. Refund Process

Once your request is verified and approved:

  • Replacements: We will ship a replacement at no extra cost, subject to stock availability.
  • Refunds: If a replacement is not available, a refund will be initiated.
    • Prepaid Orders: The amount will be credited back to the original payment source (Bank Account, Credit/Debit Card, or UPI).
    • Cash on Delivery (COD): You will be asked to provide bank details for a direct transfer.
  • Timeline: Please allow 7-10 working days for the refund to reflect in your account after approval.

5. Non-Refundable Situations

We reserve the right to deny a refund or replacement if:

  • The product has been opened or used.
  • The damage is caused by improper storage or handling by the customer.
  • The request is made after the 48-hour reporting window.

6. Shipping Costs for Returns

If a return is required due to our error (wrong or damaged product), Shree Ganesh Homoeo Hall  will bear all shipping costs for the return and redelivery.

TERMS OF SERVICE AND PRIVACY POLICY

Terms of Service (ToS)

1. User Eligibility

By using this website, you represent that you are at least 18 years of age. If you are under 18, you may use this site only with the involvement of a parent or guardian.

2. Accuracy of Information

While we strive for 100% accuracy, https://remedieshouse.com (the “Website”) does not warrant that product descriptions, prices, or other content are error-free. We reserve the right to correct any errors and cancel orders if a product was listed at an incorrect price.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials. You agree to accept responsibility for all activities that occur under your account.

4. Prohibited Conduct

Users are prohibited from:

  • Using the website for any unlawful purpose.
  • Attempting to interfere with the website’s security features.
  • Using automated systems (bots/scrapers) to extract data.

Privacy Policy

1. Data Collection (What we collect)

We collect information to provide better services to you, including:

  • Identity Data: Name, age, and gender (essential for homeopathic profiling).
  • Contact Data: Shipping address, email, and phone number.
  • Health Data: Information regarding symptoms or prescriptions provided by you for the purpose of purchasing specific remedies.

2. How We Use Your Data

  • To process and deliver your orders.
  • To comply with statutory requirements under the Drugs and Cosmetics Act.
  • To send updates regarding your order or promotional offers (only if opted-in).

3. Data Security & Sharing

  • Third Parties: We share your data only with essential partners (e.g., ShipRocket/BlueDart/Delhivery for shipping, Razorpay/CCAvenue for payments). We never sell your health data to third-party marketing agencies.
  • Encryption: We use standard SSL encryption to protect your data during transmission.

4. Your Rights (DPDP Act Compliance)

Under Indian law, you have the right to:

  • Request a copy of the personal data we hold about you.
  • Request the correction of inaccurate data.
  • Right to Erasure: Request that we delete your data (subject to legal record-keeping requirements for medicine sales)
  • Contact: Sanskar Singh Email: support@remedieshouse.com

Contact Us

We are here to help you with your holistic healing journey. Whether you are a patient with an order query or a doctor looking for wholesale supplies, our team is ready to assist.

1. Customer Support

For queries related to orders, tracking, or product availability:

  • Phone: +91- 9453858200 (Mon–Sat, 9 AM to 9 PM) (Sun, 9 AM to 5 PM)
  • WhatsApp: +91- 9453858200
  • Email: support@remedieshouse.com

2. Wholesale & Bulk Enquiries

If you are a Registered Medical Practitioner (RMP), a clinic, or a retail pharmacy looking for bulk supplies of Indian or International brands:

3. Registered Office & Warehouse

SHREE GANESH HOMOEO HALL

786/2, Imarati Road, Mirzapur 231001, Uttar Pradesh, India

GSTIN: 09MVHPS7699D2ZF

Drug License No: Licence Number. CMS (Year-2022)/016 Book No. 01 Page No. 06 (16)

4. Statutory Grievance Redressal

In accordance with the Information Technology Act and E-Commerce Rules, please contact our Grievance Officer for any unresolved complaints:

  • Grievance Officer: Sanskar Singh
  • Designation: Proprietor
  • Email: support@remedieshouse.com
  • Address: 786/2, Imarati Road, Mirzapur 231001, Uttar Pradesh, India

Note: We acknowledge all complaints within 48 hours and aim to resolve them within one month from the date of receipt.

error: Content is protected !!