REMEDIES HOUSE

Refund and Return Policy

At https://remedieshouse.com (the “Website”) “Remedies House is brand of SHREE GANESH HOMOEO HALL (SGHH)”, we strive to ensure that your homeopathic remedies reach you in perfect condition. Due to the sensitive nature of medicinal products, our policy is designed to ensure the safety and efficacy of the medicines for all our customers.

1. Cancellation Policy

  • Before Dispatch: You may cancel your order at any time before it has been handed over to our courier partner. A full refund will be processed to your original payment method within 5-7 working days.
  • After Dispatch: Once an order is dispatched, it cannot be cancelled.

2. Return & Replacement Eligibility

In compliance with health and safety regulations, we do not accept returns of medicines once they have been delivered, except in the following circumstances:

  • Damaged Packaging: The product seal is broken or the bottle is leaking upon delivery.
  • Expired Products: The medicine delivered has passed its “Best Before” or “Expiry” date.
  • Incorrect Item: The item delivered does not match the item listed in your order confirmation.

Note: We cannot accept returns based on a change of mind, taste, or because a user “no longer requires” the medicine after delivery.

3. Reporting an Issue

To be eligible for a replacement or refund under the conditions above:

  1. You must report the issue within 24-48 hours of delivery.
  2. Please email support@remedieshouse.com with your Order ID and clear photographs/videos of the damaged or incorrect product.
  3. The item must be unused, in its original packaging, and with all tags/seals intact.

4. Refund Process

Once your request is verified and approved:

  • Replacements: We will ship a replacement at no extra cost, subject to stock availability.
  • Refunds: If a replacement is not available, a refund will be initiated.
    • Prepaid Orders: The amount will be credited back to the original payment source (Bank Account, Credit/Debit Card, or UPI).
    • Cash on Delivery (COD): You will be asked to provide bank details for a direct transfer.
  • Timeline: Please allow 7-10 working days for the refund to reflect in your account after approval.

5. Non-Refundable Situations

We reserve the right to deny a refund or replacement if:

  • The product has been opened or used.
  • The damage is caused by improper storage or handling by the customer.
  • The request is made after the 48-hour reporting window.

6. Shipping Costs for Returns

If a return is required due to our error (wrong or damaged product), Shree Ganesh Homoeo Hall  will bear all shipping costs for the return and redelivery.